CUSTOMER CARE INDEX
We want to make your online shopping experience on our website an enjoyable one, and have compiled a list of answers to questions you may have in the following areas. If your question is not listed here, please contact us using this enquiry form.
YOUR ACCOUNT
- Why register
- Register with us in 2 simple steps
- Forgot your password?
- Updating your account details
- Credit card details not required
- Privacy policy
SHIPPING INFORMATION
- Countries we ship to
- Shipping methods and delivery times
- Track your order
- Shipping to multiple addresses
RETURNS AND EXCHANGES
- Return or exchange an item
- Conditions for returns
- Procedures for returns
- Damaged or defective items
- Refunds
CORPORATE INFORMATION
SHOPPING GUIDE
- How to buy
- Size guides
- Availability of items
- How to find an item
- Unable to place your order?
- Using the wish list
PAYMENT
- Payment options and currency
- Security of payment details
- Using promotion / discount codes
- Customs duties and sales tax