Privacy Policy

This website is provided and managed by CATE LLP, through its office in Singapore (”CATE/we/us”).

The team members at CATE are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

We have instituted strict policies and security measures to protect the information you provide us. When you register online with CATE and use our online store, you give us your consent to process and use such submitted personal data in accordance with this privacy policy.

This privacy policy applies to all protected personal information collected, maintained or used by CATE in Singapore.

WHAT INFORMATION CATE COLLECTS

CATE collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies” (as described below) and track IP addresses so we can improve our services and enhance your shopping experience with us. In addition, CATE collects some protected personal information (e.g. name, address, telephone number(s), email address etc.) at registration and checkout. To serve you better, we may combine information you give us with other information which is publicly available.

INFORMATION CATE DOES NOT COLLECT

CATE does not collect payment or credit card information from customers who place an online order. We use the PayPal Website Payments Standard solution which is protected by multiple state-of-the-art firewalls. At checkout, customers are transferred to a secure PayPal page to enter payment details and then directed back to our website.

HOW CATE USES THE INFORMATION YOU PROVIDE?

If you give us your personal information, then with your consent, CATE will use this information to keep you informed of our promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. When you place an order, make a purchase or save your information online, we will use your e-mail address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences but only if you give us your permission. From time to time, we may use this information to contact you via e-mail or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.

In addition, we may use information about your product interests and purchases from us and our affiliates to help us improve our site design and your online shopping experiences. We may contact you, subject to the choices you have made, via e-mail or telephone, to conduct market research and learn more about how we can improve our product offerings.

To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalise your shopping experience with us, and to communicate with you in accordance with this policy.

DOES CATE SHARE YOUR INFORMATION WITH OTHERS?

CATE does not sell, rent or disclose our client’s names, addresses, e-mail addresses or other personal information to any non-affiliated entity. CATE may share customer information with other affiliated brands, so that you may be informed of other products that may be of interest to you. Further, in order to maintain our website and provide our client communications, CATE contracts with selected third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. As necessary, the personal information you provide to us may be processed by these third parties, solely on CATE’s behalf but we do not authorise any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If CATE is acquired by another entity or is merged or consolidated, information about CATE customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this privacy policy.

SITE STATISTICS

CATE may disclose aggregate, anonymised statistics about the number of visitors to this website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. Further information regarding the way in which this information is obtained and used can be obtained by contacting our customer care team here.

THIRD PARTY SITES

Our website may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

SECURITY

CATE uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorised access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

ACCURACY AND RETENTION

You are entitled to request access to and correction of all personal data you provide to us, or to remove your name from CATE’s marketing list at any time by contacting our customer care team here.

If you are registered with CATE on our website and would like us to remove you from our marketing list, please click on the unsubscribe link.

ABOUT COOKIES

Cookies are pieces of information a website can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our website more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

ACCEPTANCE OF PRIVACY POLICY AND MODIFICATIONS

By accessing and using the CATE site (including purchasing items through our website), you consent to our collection, use and disclosure of your information as described in this privacy policy. CATE reserves the right occasionally to make changes to its privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you shop online with us. We will notify you of any changes in our privacy policy by posting the modifications on our website.

HOW DO I MAKE CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS?

CATE would like to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by writing to us here. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, during which period you may continue to receive communications from CATE.

Please also note that your online purchase will be confirmed through e-mail. In addition, we may also need to contact you via phone or e-mail with other questions regarding your order.

If you have any comments or queries regarding our privacy policy, please click here to write to us.

CATE appreciates your patronage.