This website is provided and managed by CATE LLP, through its office in Singapore (”CATE/we/us”).
The team members at CATE are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
WHAT INFORMATION CATE COLLECTS
CATE collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies” (as described below) and track IP addresses so we can improve our services and enhance your shopping experience with us. In addition, CATE collects some protected personal information (e.g. name, address, telephone number(s), email address etc.) at registration and checkout. To serve you better, we may combine information you give us with other information which is publicly available.
INFORMATION CATE DOES NOT COLLECT
CATE does not collect payment or credit card information from customers who place an online order. We use the PayPal Website Payments Standard solution which is protected by multiple state-of-the-art firewalls. At checkout, customers are transferred to a secure PayPal page to enter payment details and then directed back to our website.
HOW CATE USES THE INFORMATION YOU PROVIDE?
If you give us your personal information, then with your consent, CATE will use this information to keep you informed of our promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. When you place an order, make a purchase or save your information online, we will use your e-mail address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences but only if you give us your permission. From time to time, we may use this information to contact you via e-mail or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.
In addition, we may use information about your product interests and purchases from us and our affiliates to help us improve our site design and your online shopping experiences. We may contact you, subject to the choices you have made, via e-mail or telephone, to conduct market research and learn more about how we can improve our product offerings.
To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalise your shopping experience with us, and to communicate with you in accordance with this policy.
DOES CATE SHARE YOUR INFORMATION WITH OTHERS?
CATE may disclose aggregate, anonymised statistics about the number of visitors to this website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. Further information regarding the way in which this information is obtained and used can be obtained by contacting our customer care team here.
THIRD PARTY SITES
Our website may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
CATE uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorised access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
ACCURACY AND RETENTION
You are entitled to request access to and correction of all personal data you provide to us, or to remove your name from CATE’s marketing list at any time by contacting our customer care team here.
If you are registered with CATE on our website and would like us to remove you from our marketing list, please click on the unsubscribe link.
HOW DO I MAKE CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS?
CATE would like to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by writing to us here. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, during which period you may continue to receive communications from CATE.
Please also note that your online purchase will be confirmed through e-mail. In addition, we may also need to contact you via phone or e-mail with other questions regarding your order.
CATE appreciates your patronage.